The Law of Recovery
When customers are dissatisfied with our products or services, we may think we have lost their patronage or loyalty. That will not happen if we practise these five steps.
The Law of Trust
“I’m not upset that you lied to me. I’m upset that from now on I can’t believe in you” -- Friedrich Nietzsche Sometime in October, I received a call from a former client who had been out of the country for almost a year. He is not a Nigerian but had just secured an appointment with a company. His...
10 Things Every Young Person Should Know
Life is a school from which you only graduate when you die. The greatest certificate you will get out of life is one they collect on your behalf, and that is a death certificate. 1. Read Books Read extensively. Don't limit yourself to your course of study. A reader is a leader and you're the sum...
Conversation With A Genius (2): Dr Omololu Olunloyo, Adegoke Adelabu Penkelemesi and How He Was Arrested At Libya
I had the immense privilege of being invited by Dr Omololu Olunloyo again this morning. I was there together with Babajide Olapade and some members of his team. Dr Olunloyo had called me on phone a few days after I posted about our first meeting. He heard about the posts and he said as much today....
Travelogue: Of Abacha, Okpa & Other Things I Saw On A Road Trip From Anambra To Enugu
I believe two things give people great exposure--reading and travelling. I love both. Anytime I get into a new or unfamiliar environment, I like to explore the place. I make friends with people in that environment- especially cab drivers. I met Somto and he was just perfect for me. He knows the...
I Believe In The Supernatural – He Stepped On My Toes
It was 2002. I lived at Ashi in Ibadan at that time. As I drove into the expansive compound comprising four blocks of eight flats, my neighbour drove in after me. I got down to greet him as he was more elderly. He beckoned at me to approach me. He told me a bank was setting up a new branch...
My Twitter Lessons
I crossed the 40k mark on Twitter this morning, August 27, 2020. I'm truly grateful for the followership. It's truly humbling. I called a colleague in another location for assistance during the week. I'd never met him before and while I was introducing myself to him by mentioning my name, he...
Before You Commit, Check Your Genotype
Kunle was brilliant and exceptionally so. Anytime he had a crisis, I would sit beside him crying as he winced in pain. There was a day I prayed to take on half of the pain he went through. He was always in and out of the hospital. He never could do what other normal kids did. There were many...